Customer Service Helpdesk News

Parents Not Receiving SchoolConnects Commercial Announcements

 

As of July 1st of this year, parents who have NOT Subscribed to CASL, or who have unsubscribed, will not receive Commercial announcements.  The link for CASL is www.ycdsb.ca/casl and is on the Board website and every school website.  An announcement will be sent to the parent community this week by the Communications Office.

2017-09-13 20:07

Maplewood: Students' Siblings Feature

Maplewood: Students' Siblings Feature (List of Families)

 
We kindly request schools not use the Students' Siblings feature (this feature creates a List of Families) in Maplewood. As well, please select "No" when prompted to connect students as siblings after registration in Maplewood.  We have identified an issue when connecting students as siblings and then updating a student's contact information through this feature.  The vendor is in the process of creating a patch to correct these issues.  
 
As such, we kindly request school office staff not use this feature until further notice to limit Maplewood slowdowns.
 
We apologize for any inconveniences you may experience and thank you greatly for your patience.
 
YCDSB Maplewood Helpdesk
 
Call Centre - Information Systems Department
York Catholic District School Board
 
Tel: 1-888-767-4778, Option 1
2017-09-12 14:59

School Moves and New Hires

      

 

Please note that all YCDSB systems are integrated. If you are currently in the process of changing positions, have moved locations, or are a new hire and are experiencing a delay in your account creation/update, this is due to your employee file not being updated as of today's date. As soon as the change in your employee file has been made, your accounts will be updated accordingly. You are not required to resubmit a ticket.

2017-09-08 14:11

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