Customer Service Helpdesk News

Google Contacts


Gmail Service disruption where the Google contacts are not showing up has been rectified. User's may need to log out and log back into google for the fix to take place.

2017-10-17 07:48

Parents Not Receiving SchoolConnects Commercial Announcements


As of July 1st of this year, parents who have NOT Subscribed to CASL, or who have unsubscribed, will not receive Commercial announcements.  The link for CASL is and is on the Board website and every school website.  An announcement will be sent to the parent community this week by the Communications Office.

2017-09-13 20:07

Maplewood: Students' Siblings Feature

Maplewood: Students' Siblings Feature (List of Families)

We kindly request schools not use the Students' Siblings feature (this feature creates a List of Families) in Maplewood. As well, please select "No" when prompted to connect students as siblings after registration in Maplewood.  We have identified an issue when connecting students as siblings and then updating a student's contact information through this feature.  The vendor is in the process of creating a patch to correct these issues.  
As such, we kindly request school office staff not use this feature until further notice to limit Maplewood slowdowns.
We apologize for any inconveniences you may experience and thank you greatly for your patience.
YCDSB Maplewood Helpdesk
Call Centre - Information Systems Department
York Catholic District School Board
Tel: 1-888-767-4778, Option 1
2017-09-12 14:59

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