Customer Service Helpdesk News

Maplewood: Students' Siblings Feature

Maplewood: Students' Siblings Feature (List of Families)

We kindly request schools not use the Students' Siblings feature (this feature creates a List of Families) in Maplewood. As well, please select "No" when prompted to connect students as siblings after registration in Maplewood.  We have identified an issue when connecting students as siblings and then updating a student's contact information through this feature.  The vendor is in the process of creating a patch to correct these issues.  
As such, we kindly request school office staff not use this feature until further notice to limit Maplewood slowdowns.
We apologize for any inconveniences you may experience and thank you greatly for your patience.
YCDSB Maplewood Helpdesk
Call Centre - Information Systems Department
York Catholic District School Board
Tel: 1-888-767-4778, Option 1
2017-09-12 14:59

School Moves and New Hires



Please note that all YCDSB systems are integrated. If you are currently in the process of changing positions, have moved locations, or are a new hire and are experiencing a delay in your account creation/update, this is due to your employee file not being updated as of today's date. As soon as the change in your employee file has been made, your accounts will be updated accordingly. You are not required to resubmit a ticket.

2017-09-08 14:11

2017-18 Transportation Information

2017-18 Transportation Information is now live and populated in Maplewood
Please be advised the 2017-18 Transportation Information is live in the Maplewood System.

Students with Missing OEN Numbers and Homeroom Lists
Students with missing OEN numbers will still have transportation information populated in Maplewood as the transportation software refers to the student's number to retrieve the bus routes now.
Even though students with missing OEN numbers will have transportation information stored in Maplewood, the information WILL NOT populate the bus route in the homeroom lists under the Report Builder and Print Lists tools until an OEN is assigned.
The SIS Support team has shared this information with the vendor to look into.


New Homeroom List with Bus Route Information
A new YCDSB Report has been developed that will generate the homeroom list to include outbound transportation. The report will display the outbound bus route information for students that do not have an OEN number. This report may be used to provide homeroom lists with the outbound bus route information until an OEN number is assigned to the student. Once an OEN is assigned to the student, you may proceed to use the reports in Maplewood.
Instructions have been attached on how to access the new homeroom list including bus route information.
Thank you for your continued for support and patience,
YCDSB Maplewood SIS HelpDesk, Call Centre
York Catholic District School Board
FirstClass:Call Centre Conference (Apple Icon) > Submit Issue/Ticket (ISAAC) > Category - Maplewood
Tel:  1-888-767-4778 and select " 1 " for assistance
Fax: (905) 713-1261

More information: How to Generate and Print Bussing Information by Homeroom Report
2017-09-06 21:39

Time out Issues

Maplewood Experiencing Time out Issues

Please be advised that Maplewood is currently experiencing time out issues when modifying the student records. The SIS Support team is aware of the timeouts experienced at the schools and is working with the vendor to address the issue as soon as possible.
If you are frequently getting the timeout message ERROR (#-2147217871) when updating a student's record, please withhold the changes for the time being.
We will provide follow-up communication once the issue has been resolved by the vendor.
Thank you for your continued for support and patience,
YCDSB Maplewood Helpdesk
Telephone: 1-888-767-4778
Call Centre - Information Systems Dept.
York Catholic District School Board


2017-08-31 13:57

Increase Ransomware infections reported worldwide: please be extra vigilant!


Phishing emails may come from valid email addresses. If you receive one of these emails, please do not click on the link and delete the email. 
Please be extra vigilant in how you process email.  If an email looks suspicious, conveys a sense of urgency, and asks you click on a link -- do not click or follow the directions.  If it appears to be from a board user or vendor but looks suspicious, contact the sender by phone to confirm it is a legitimate request.
If you clicked on a message link and then have second thoughts about whether you made a mistake.  Contact the Help Desk and we will help you determine if you need to clean up malware and/or change passwords.
P.S Never click on links or open any attachments you receive in unsolicited emails.

2017-06-28 06:13

TriCoder Scanner Fix

More information: TriCoder Scanner Fix
2017-06-22 09:35

Powerstream / Ainsworth Electric will be performing maintenance


Hello to All - please be advised that on FRIDAY AUGUST 18 - starting at 8 AM -  Powerstream /  Ainsworth  Electric will be performing maintenance on the CEC main electrical switchgear.

This maintenance service requires the power to the building to be shut off from the outside hydro poles 
The building will have no power for approx 6 hours. - the roof top emergency backup generator will supply power to selected lighting and other life safety systems.
The IT server also has its own generator to service for the network etc. 
Please notify your staff and plan accordingly as this is a scheduled event - ( Summer Friday )  
2017-06-14 09:40

Admissions: S25 and Grade 8 students

Admissions Instructions:


  • As per Ministry requirement, S25 is not required for students moving to the next grade level from one school year to another.


  • S25 is not required for grade 8 students transferring to YCDSB secondary school. However, S25 are required for students leaving our board.


Please contact the Admissions office if you have any questions regarding the requirements for S25.


2017-06-12 11:41

Google Blogger Not in App Drawer

Google has decided to remove Blogger App Drawer (App Tray)
If you go to, you can log in and use Blogger without any issues.
It said on the site use the new Blogger.
You also get a pop-up from the App Drawer if I want to add a shortcut now.
Inline image 1
2017-05-04 07:54

May 2017 Tech Express!


More information: May 2017 Tech Express
2017-05-02 18:46

Attention: Gmail Phishing Attack

The Phishing Attack: What you need to know

A new highly effective phishing technique targeting Gmail and other services has been gaining popularity during the past year among attackers. Over the past few weeks, there have been reports of experienced technical users being hit by this.

This attack is currently being used to target Gmail customers and is also targeting other services.

The way the attack works is that an attacker will send an email to your Gmail account. That email may come from someone you know who has had their account hacked using this technique. It may also include something that looks like an image of an attachment you recognize from the sender.

You click on the image, expecting Gmail to give you a preview of the attachment. Instead, a new tab opens up and you are prompted by Gmail to sign in again. You glance at the location bar and you see in there. It looks like this….

Once you sign in 

The attackers log in to your account immediately once they get the credentials, and they use one of your actual attachments, along with one of your actual subject lines, and send it to people in your contact list.

How to protect yourself

When you sign in to any service, check the browser location bar and verify the protocol, then verify the hostname. It should look like this in Chrome when signing into Gmail or Google:

Gmail phishing secure URI example

Make sure there is nothing before the hostname ‘’ other than ‘https://’ and the lock symbol. You should also take special note of the green color and lock symbol that appears on the left. If you can’t verify the protocol and verify the hostname, stop and consider what you just clicked on to get to that sign-in page.


2017-01-13 08:46

IEP Help is Here!

IEP help is now here!  

Please click on the Category on the left hand side of the screen


More information: IEP Help is Here!
2016-09-22 09:19

Google Help

More information: Click Here for Google Self Service Help
2016-09-20 08:25

Google Classroom

More information: Google Classroom
2016-09-20 08:25

I Forgot My Password

Click on the link below


Forgot your password

More information: I forgot my Password
2016-09-20 08:25

How to search the new YCDSB HELP!


Phone: 1-888-767-4778    

Speed Dial: 10599

Hours of Operation: Monday to Friday 7:30am to 4:30pm

2016-08-23 19:54

Training for Google Apps

Say hello to the new Training for Google Apps! 

Following our acquisition by Google, we’re excited to share that Synergyse Training for Google Apps now has a new name -- Training for Google Apps -- as well as a brand new logo.

What is Training for Google Apps?

Designed to be simple and efficient, Training for Google Apps is a new interactive in-app learning experience to help users get quickly up and running with Google Apps. Built on the Google Cloud Platform, Training for Google Apps acts like a virtual coach inside of the Google Apps interface. Users have access to voice and text interactive modules that are searchable by topic within any of the Google Apps products, which includes Gmail, Calendar, Drive, Docs, Google+, and even Classroom.

More information: Training for Google Apps
2016-07-21 09:55

Show current news.